IS Support Specialist

Responsibilities

• Execute the effective and timely delivery of IS services, including both hardware and software support.
• Act as a second-level technical resource to resolve complex customer issues and log information in ServiceNow.
• Deploy and maintain operational availability for PCs, laptops, printers, smartphones, and data communication equipment.
• Support and troubleshoot audio-visual and collaboration technologies such as Zoom, Cisco Rooms, and Microsoft Teams.
• Maintain accurate equipment inventory within the Asset Management System.
• Contribute detailed technical solutions to the ServiceNow Knowledge Base.
• Provide technical assistance outside of normal business hours as required.
• Participate as an active team member on assigned IS projects.

Requirements

• Minimum of 5+ years of relevant technical support experience.
• Proven experience supporting Windows 11, MacOS, and iOS environments.
• Proficiency with Microsoft Office, Exchange Online, SCCM, and Intune.
• Strong expertise with computer hardware, printers, smartphones, and audio-visual equipment.
• Demonstrated ability to resolve critical incidents involving high-level stakeholders (Partners and C-level management).
• Excellent problem-solving skills with the ability to remain calm and reasoned under pressure.
• Strong organizational, multitasking, and project planning skills.
• Ability to physically move equipment and work on-site in Singapore.

Preferred Qualifications

• Experience providing IS support within a legal or professional services environment.
• Bachelor’s degree in a related field or technical school training.

About the Company

Gibson Dunn is a leading global law firm, advising clients on significant transactions and disputes. Our exceptional teams craft and deploy creative legal strategies that are meticulously tailored to every matter, however complex or high-stakes.