IS Support Specialist

Responsibilities

• Provide second-level technical support, including hardware and software troubleshooting, to firm employees.
• Deploy, configure, and maintain end-user equipment such as PCs, laptops, printers, and smartphones.
• Support and troubleshoot audio-visual (AV) systems and collaboration technologies including Zoom, Cisco Rooms, and Microsoft Teams.
• Log all customer issues and pertinent information into ServiceNow.
• Assist with software installations, updates, and device management tasks within the Microsoft 365 ecosystem.
• Maintain accurate equipment inventory records within the Asset Management System.
• Participate in IS projects and contribute to documented procedures and knowledge articles.
• Provide occasional support outside of normal business hours as required.

Requirements

• 1-3 years of relevant technical support or service desk experience preferred.
• Foundational knowledge of Windows 11 and Microsoft 365 applications (Outlook, Teams, OneDrive).
• Understanding of computer hardware, printers, smartphones, and AV equipment.
• Strong problem-solving abilities and a customer-focused mindset.
• Excellent interpersonal, verbal, and written communication skills.
• Ability to remain calm and professional under pressure.
• Physical ability to move and set up technical equipment.

Preferred Qualifications

• Bachelor’s degree in a related field or technical school training.
• Familiarity with MacOS and iOS.
• Interest in learning Exchange Online, Intune, and SCCM.
• Previous experience working within the legal industry.

About the Company

Gibson Dunn is a leading global law firm, advising clients on significant transactions and disputes. Our exceptional teams craft and deploy creative legal strategies that are meticulously tailored to every matter, however complex or high-stakes.