IS Support Specialist

Responsibilities

• Execute timely delivery of IS services, including hardware and software support.
• Deploy and maintain operational availability for PCs, laptops, printers, smartphones, and audio-visual systems.
• Act as a second-level technical resource to resolve complex customer issues.
• Log all pertinent information and solutions into the ServiceNow call tracking program and Knowledge Base.
• Maintain accurate equipment inventory within the Asset Management System.
• Provide technical assistance outside of normal business hours as required.
• Participate as an active team member on assigned IS projects.

Requirements

• Minimum 5+ years of relevant IS support experience.
• Proven experience providing support in a Legal or Professional Services environment.
• Proficiency in Windows 11, MacOS, and iOS environments.
• Experience supporting Microsoft Office products, Exchange, and SCCM.
• Strong customer service and interpersonal skills with the ability to work under pressure.
• Physical ability to move technical equipment.
• Ability to work overtime as necessary to meet business requirements.

Preferred Qualifications

• Bachelor's degree in a related field or technical school training.

Benefits

• Competitive annual compensation range of $95,000 - $115,000.
• Comprehensive health care and basic life insurance.
• Retirement benefits.
• Paid time off, including vacation and sick time.
• Parental leave.
• Flexible Spending Accounts.
• Discretionary, performance-based bonuses.

About the Company

Gibson Dunn is a leading global law firm, advising clients on significant transactions and disputes. Our exceptional teams craft and deploy creative legal strategies that are meticulously tailored to every matter, however complex or high-stakes.