IS Support Specialist

Responsibilities

• Execute timely delivery of IS services, including hardware and software support.
• Deploy and maintain operational availability for PCs, laptops, printers, smartphones, and audio-visual systems.
• Act as a second-level technical resource to resolve complex customer issues.
• Log all pertinent information and solutions into the ServiceNow call tracking program and Knowledge Base.
• Maintain accurate equipment inventory within the Asset Management System.
• Provide technical assistance outside of normal business hours as required.
• Participate as an active team member on assigned IS projects.

Requirements

• Minimum 5+ years of relevant IS support experience.
• Proven experience providing support in a Legal or Professional Services environment.
• Proficiency supporting Windows 11, MacOS, and iOS environments.
• Experience supporting Microsoft Office products, Exchange, and SCCM.
• Ability to move technical equipment and work overtime as necessary.
• Strong problem-solving skills and the ability to remain calm under pressure.
• Bachelor's degree in a related field or technical school training preferred.

Benefits

• Annual compensation range of $95,000 - $115,000.
• Comprehensive health care and retirement benefits.
• Paid time off, including sick time and vacation.
• Parental leave and basic life insurance.
• Flexible Spending Accounts and discretionary, performance-based bonuses.

About the Company

Gibson Dunn is a leading global law firm, advising clients on significant transactions and disputes. Our exceptional teams craft and deploy creative legal strategies that are meticulously tailored to every matter, however complex or high-stakes.