IS Support Specialist

Responsibilities

• Provide second-level technical support, including hardware and software troubleshooting for PCs, laptops, printers, and smartphones.
• Manage and troubleshoot audio-visual (AV) equipment and collaboration technologies such as Zoom, Cisco Rooms, and Microsoft Teams.
• Deploy, configure, and maintain end-user equipment and conference room systems.
• Log all customer issues and pertinent information into ServiceNow.
• Assist with software installations, updates, and device management tasks.
• Maintain accurate equipment inventory records within the Asset Management System.
• Participate in IS projects and provide occasional support outside normal business hours as required.

Requirements

• 1-3 years of relevant technical support or service desk experience.
• Basic to intermediate knowledge of Windows 11.
• Exposure to Microsoft 365 applications (Outlook, Teams, OneDrive).
• Foundational understanding of computer hardware, printers, and AV equipment.
• Strong problem-solving abilities and organizational skills.
• Excellent interpersonal and communication skills with a customer-focused mindset.
• Ability to remain calm and professional under pressure.
• Physical ability to move and set up technical equipment.

Preferred Qualifications

• Bachelor’s degree in a related field or technical school training.
• Familiarity with MacOS and iOS.
• Experience working within the legal industry.
• Interest in learning Exchange Online, Intune, and SCCM.

About the Company

Gibson Dunn is a leading global law firm, advising clients on significant transactions and disputes. Our exceptional teams craft and deploy creative legal strategies that are meticulously tailored to every matter, however complex or high-stakes.