IS Support Specialist

Responsibilities

• Execute timely delivery of IS services, including hardware and software support.
• Act as a second-level technical resource to resolve complex customer issues.
• Deploy and maintain equipment such as PCs, laptops, printers, smartphones, and audio-visual systems.
• Support audio-visual and collaboration technologies including Zoom, Cisco Rooms, and Microsoft Teams.
• Log all technical issues and solutions within the ServiceNow call tracking program and Knowledge Base.
• Maintain accurate equipment inventory within the Asset Management System.
• Provide technical assistance outside of normal business hours as required.
• Participate in assigned IS projects and maintain departmental operational guidelines.

Requirements

• Minimum of 5+ years of relevant technical support experience.
• Proven experience supporting Windows 11, MacOS, and iOS environments.
• Proficiency with Microsoft Office products, Exchange Online, SCCM, and Intune.
• Strong expertise with computer hardware, printers, and mobile devices.
• Experience resolving critical incidents for high-level stakeholders and senior management.
• Excellent problem-solving skills and the ability to remain calm under pressure.
• Strong interpersonal, verbal, and written communication skills.
• Ability to physically move technical equipment.

Preferred Qualifications

• Experience providing IS support within a legal or professional services environment.
• Bachelor’s degree in a related field or equivalent technical school training.

About the Company

Gibson Dunn is a leading global law firm, advising clients on significant transactions and disputes. Our exceptional teams craft and deploy creative legal strategies that are meticulously tailored to every matter, however complex or high-stakes.