Inventory Technician III

Responsibilities

• Lead and execute large-scale hardware refresh projects, managing the end-to-end deployment of technical assets to a hybrid workforce.
• Provide comprehensive technical support and troubleshooting for Windows, macOS, and iOS devices.
• Manage, track, and update IT service requests and incident documentation using ServiceNow.
• Oversee asset lifecycle management and maintain precise inventory tracking and administrative records.
• Train and coordinate temporary project staff or junior team members during major rollouts.
• Act as a liaison between internal teams and external vendors to ensure seamless service delivery.

Requirements

• 5+ years of related experience in IT support or inventory management.
• Proven proficiency in troubleshooting Windows, macOS, and iOS hardware and software.
• Hands-on experience with asset lifecycle management and large-scale hardware deployments.
• Experience utilizing enterprise ticketing systems, specifically ServiceNow.
• Ability to lift and carry 50 pounds or more of equipment safely.
• Strong organizational and communication skills with the ability to work with minimal supervision.

Benefits

• Medical, Dental, and Vision insurance.
• 401k Plan and Life Insurance.
• Paid Time Off and Paid Holidays.
• Continuing Education and Professional Development via Udemy and Coursera.
• Tuition Reimbursement (available after 6 months).
• Corporate Wellness Program and Employee Assistance Program.

About the Company

Astreya provides high-touch IT services and managed solutions, helping organizations maintain workforce productivity through expert technical support and seamless infrastructure management.