Internship - Client Experience & Satisfaction

Responsibilities

• Assist in monitoring forecasts, stock management, and operational follow-up for client experience tools and gifting
• Contribute to the development and deployment of gifting and client treatment initiatives to elevate the client experience
• Coordinate with various markets, suppliers, and internal stakeholders on regional projects and requests
• Support client satisfaction monitoring and the follow-up of action plans across the Europe region
• Assist in analyzing client feedback, KPIs, and client insights
• Contribute to continuous improvement initiatives aimed at enhancing client satisfaction and the boutique experience

Requirements

• Student with a keen interest in the Luxury and Hospitality sectors
• Proficient in Microsoft PowerPoint and Excel
• Fluent in English
• Proactive, adaptable, and collaborative team player
• Service-oriented mindset with a positive attitude

About the Company

Van Cleef & Arpels is a High Jewelry Maison with a strong heritage, promoting exceptional know-how in an enchanting and creative environment. As part of the Richemont Group, we pride ourselves on embracing diversity and inclusion to deliver excellence through passion and expertise.