Internet Services Specialist at Encore - ScoutJobs - The AI-curated global job board
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Encore
Posted a day ago

Internet Services Specialist

Encore

Requirements

3-5 years internet services support experience, Familiarity with IP wired and wireless networks, Knowledge of computer hardware and software, Webcasting experience, CompTIA or Cisco certifications preferred

Skills

networkingTroubleshooting

About the role

Responsibilities

  • Manage overall IT operations, network infrastructure, and client-facing internet services at the property level.
  • Execute the setup, operation, and breakdown of audiovisual and internet equipment for events.
  • Monitor network functionality, maintain equipment, and create technical documentation such as port maps and network diagrams.
  • Troubleshoot technical issues, including network connectivity, computer hardware, and software problems.
  • Plan and execute event requirements, including the configuration of access points, switches, and webcasting equipment.
  • Maintain positive relationships with Internet Service Providers, hotel IT teams, and clients to ensure high service levels.
  • Manage equipment inventory, forecasting demand and assisting with the procurement of subrental items.

Requirements

  • 3-5 years of field experience in internet services support.
  • Familiarity with IP wired and wireless networks, bandwidth, and webcasting.
  • Strong knowledge of computer hardware and software principles.
  • Ability to interact professionally with a diverse workforce, customers, and senior management.
  • Ability to work irregular hours, including days, evenings, weekends, and holidays, in a hotel/convention center environment.

Preferred Qualifications

  • Bachelor’s Degree.
  • 2-3 years of customer service or hospitality experience.
  • CompTIA or Cisco certifications (CCENT, CCNA, CCDA, CCNP) or wireless specialties.

About the Company

Encore provides industry-leading audiovisual and internet services for meetings, events, and conferences in premier hospitality venues worldwide.

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Internet Services Specialist

Encore · Houston

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