Internet Services Specialist

Responsibilities

• Manage overall IT operations, network infrastructure, and client-facing internet services at the property level.
• Execute the setup, operation, and breakdown of audiovisual and internet equipment for events.
• Monitor network functionality, maintain equipment, and create technical documentation such as port maps and network diagrams.
• Troubleshoot technical issues, including network connectivity, computer hardware, and software problems.
• Plan and execute event requirements, including the configuration of access points, switches, and webcasting equipment.
• Maintain positive relationships with Internet Service Providers, hotel IT teams, and clients to ensure high service levels.
• Manage equipment inventory, forecasting demand and assisting with the procurement of subrental items.

Requirements

• 3-5 years of field experience in internet services support.
• Familiarity with IP wired and wireless networks, bandwidth, and webcasting.
• Strong knowledge of computer hardware and software principles.
• Ability to interact professionally with a diverse workforce, customers, and senior management.
• Ability to work irregular hours, including days, evenings, weekends, and holidays, in a hotel/convention center environment.

Preferred Qualifications

• Bachelor’s Degree.
• 2-3 years of customer service or hospitality experience.
• CompTIA or Cisco certifications (CCENT, CCNA, CCDA, CCNP) or wireless specialties.

About the Company

Encore provides industry-leading audiovisual and internet services for meetings, events, and conferences in premier hospitality venues worldwide.