International Trip Planner

Responsibilities

• Monitor and update trip planning tasks to ensure accurate and timely support for each trip
• Communicate with airports, ground handlers, and local authorities to arrange required services
• Coordinate domestic and international customs processes, including APIS setup
• Track active flights and provide real-time updates to handling teams and customers
• Create, verify, and transmit complex flight plans, weather briefings, and contingency itineraries
• Acquire and interpret aeronautical publications and NOTAMs for flight crew compliance
• Maintain customer operational files, including overflight/landing permits and diplomatic clearances
• Advise customers on route planning based on airport restrictions, fuel availability, and regional considerations
• Ensure all flight planning adheres to FAA, EASA, and other applicable international regulations

Requirements

• 3 years of experience in international trip operations or flight planning
• High School Diploma, GED, or equivalent
• Proficiency in both English and Mandarin (verbal and written)
• Strong computer skills and comfort with operational databases
• Ability to work non-standard hours and across multiple time zones
• Strong problem-solving aptitude and ability to maintain composure in time-sensitive situations

Preferred Qualifications

• FAA Dispatcher certificate or equivalent
• Prior experience in flight operations, dispatch, or trip planning
• Knowledge of APIS, customs, and immigration processes across multiple regions
• Experience with international regulatory compliance (FAA, CAAC, EASA, ICAO)
• Strong mathematical aptitude and knowledge of aircraft performance
• Associate or Bachelor’s degree

Benefits

• Medical and dental insurance with employer-paid premiums for employees and dependents
• Employer-paid life and total permanent disability insurance
• CPF retirement savings plan with employer contributions
• 16 weeks of maternity leave and 4 weeks of paternity leave
• Employee Assistance Program
• 2 days of annual volunteer time off
• Employee referral program
• Flight rewards and flight stipend

About the Company

Jeppesen ForeFlight is a leading provider of innovative aviation software solutions, serving the Commercial, Business, Military, and General Aviation sectors globally. By combining Jeppesen’s 90-year legacy of accurate aeronautical data with ForeFlight’s cutting-edge technology, the company delivers an integrated suite of tools designed to enhance safety and operational efficiency.