International Tech Voice Process Associate

Responsibilities

• Provide technical assistance through easy-to-follow steps
• Convert callers to customers by enrolling them in appropriate support plans using soft selling skills
• Sell software and service packages
• Resolve technical issues promptly and cost-effectively
• Handle blue screen errors and manage call closures
• Troubleshoot issues related to computers, printers, broadband, routers, email, Mac, iPhone, and iPad

Requirements

• Minimum 6 months of experience in an Inbound Tech Support process
• Excellent communication skills
• Experience in International Outbound can be considered for Inbound Tech Process
• Ability to work fixed night shifts (US shift)
• High school diploma or Graduation

Benefits

• Fixed salary plus high incentives
• Daily, monthly, and attendance-based incentives
• Medical benefits

About the Company

Adeeba E Services Pvt Ltd is a leading provider of online technical support services to consumers and small businesses across a wide range of computing and communications devices and software.