International Manager, Event Response

About the Company

Waymo is an autonomous driving technology company with the mission to be the world's most trusted driver. Waymo Operations exists to deliver the Waymo Driver to the world, building and scaling the world's first and leading autonomous fleet and operations platform.

Responsibilities

• Build the international ERT framework by creating scalable standards, workflows, and readiness criteria for new markets
• Design localized event-response protocols adapted to country-specific regulations and emergency-services structures
• Develop global onboarding standards and vendor onboarding strategies, including training guides and documentation
• Create market-ready playbooks defining escalation paths, communication flows, and incident-handling expectations
• Drive cross-functional alignment with Legal, Policy, Safety, and Operations teams to integrate regulatory requirements into ERT processes
• Deliver structured briefings to leadership regarding launch progress, risks, and market readiness

Requirements

• 8+ years of experience in operations, international expansion, public-safety programs, or regulatory readiness
• Demonstrated ability to scale programs across multiple international markets with complex regulatory landscapes
• Strong cross-functional collaboration skills with Legal, Policy, and Safety teams
• Proven ability to simplify ambiguity through structured processes and documentation
• Excellent communication and stakeholder-engagement skills
• Ability to travel approximately 50%

Preferred Qualifications

• Hands-on experience in a Global Security Operations Center (GSOC), 911 dispatch, or live crisis command center
• Experience in autonomous vehicles or rideshare industries
• Experience managing Business Process Outsourcing (BPO) partners