Internal Messenger Lead

Responsibilities

• Manage the messenger department day-to-day operations and lead a team of staff
• Oversee mail and package deliveries, maintaining accurate records and logs
• Coordinate team schedules, time off, and arrange coverage for call-outs
• Train and coach new staff and backfills on policies and procedures
• Ensure high-level customer service is provided to all tenants and employees
• Maintain equipment operationality and report technical issues
• Provide monthly reports on delivery volume and weekly incident reports to management
• Execute tenant-related requests and inquiries

Requirements

• High School Diploma or equivalent
• Strong verbal and written communication skills
• Proficiency with MS Office Suite and computer-based systems
• Ability to lift or move 40 lbs. or greater frequently
• Ability to walk, bend, kneel, and stand for extended periods
• Strong organizational and time management skills

Preferred Qualifications

• 2+ years of prior work experience
• Experience in shipping/receiving or mailroom operations

Benefits

• Medical, Dental, and Vision insurance
• 401k with matching
• Paid Time Off
• Commuter Transit and Parking
• Various insurance options including Life and Disability

About the Company

SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation in more than 22 countries across the globe, specializing in Mailroom Management and Office Services.