Internal IT Lead – System Administration & Helpdesk

Responsibilities

• Manage the operational running and continuous development of internal IT infrastructure and services
• Provide direct IT support to employees via the Help Desk, covering hardware, software, accounts, and workplace support
• Handle setup, administration, and lifecycle management of Windows and macOS endpoints
• Administer user accounts, permissions, and Identity & Access Management (IAM)
• Maintain and evolve the network infrastructure
• Automate recurring administrative processes and evaluate modern AI-driven tools for productivity
• Develop security standards and technical protection measures
• Coordinate with external service providers and manufacturers
• Contribute to the technical roadmap for internal IT

Requirements

• Several years of practical experience in system administration, internal IT, or IT infrastructure
• Strong proficiency in both Windows and macOS administration
• Solid knowledge of network administration and IT security
• Experience with Identity & Access Management and Device Management
• A pragmatic, solution-oriented, and independent working style
• High level of service orientation and strong communication skills
• Fluency in German and good proficiency in English for an international environment

Benefits

• Significant creative freedom and real responsibility within the role
• High technical breadth with visible impact on the organization
• Direct influence on the internal IT landscape
• International collaboration in a technology-driven environment
• Short decision-making paths and pragmatic implementation

About the Company

ResearchGate is a social networking site for scientists and researchers to share papers, ask and answer questions, and find collaborators. We work to help the scientific community connect and advance research for a better world.