Intern Omni Channel Customer Journey

Responsibilities

• Support the collection of business requests for the online shop and assist in translating them into product backlog requirements
• Assist in the rollout of new features and support user acceptance testing to ensure high-quality launches
• Conduct market research to identify customer needs and emerging market trends
• Provide daily operational support to the eCommerce team, including handling ad-hoc requests and processes
• Help create presentations, decision papers, and management reports to support business decisions
• Maintain team documentation and manage collaboration tools such as SharePoint, Jira, and Confluence
• Assist in organizing and coordinating regular meetings, workshops, and team events
• Take ownership of an individual project topic based on your specific interests and expertise

Requirements

• Currently studying Business Administration, International Management, Business Information Systems, or a related field
• Strong interest in the automotive industry and eCommerce business models
• Analytical mindset with proactive problem-solving skills
• Highly organized, reliable, and able to work independently and precisely
• Excellent communication and organizational skills with a customer-oriented approach
• Ability to work effectively in a multicultural and agile environment
• Fluency in English; additional European languages or Chinese are a plus

Preferred Qualifications

• Previous working experience or knowledge in Automotive, eCommerce, or Customer Experience
• Proficiency with Jira and Confluence

About the Company

smart Europe is a brand for forward-thinkers, dedicated to shaping the future of electric mobility. As a leader in urban premium, electric, and connected mobility, we aim to transform the automotive industry through innovation and a 100% electric approach. We foster an agile, inclusive, and multicultural working environment where personal growth and ownership are highly valued.