Intern - GISOCC IS Infrastructure

Responsibilities

• Prepare KPIs related to Incidents, Requests, Changes, Problems, and Major Incidents across all technology projects
• Coordinate with Service Delivery Managers to analyze discrepancies in KPI trends
• Compile SLA Violation KPIs and provide justifications for trend deviations
• Manage the Service Catalog and ensure updates are accurately reflected in the JIRA ticketing tool
• Prepare monthly presentations based on established KPIs and detailed analysis
• Support Problem Management by documenting major incidents and ensuring the Plan-Do-Check-Act (PDCA) cycle is executed
• Address first-level escalations regarding deliverable performance
• Identify opportunities to automate routine tasks

Requirements

• Knowledge of KPI preparation and analysis
• Experience or familiarity with Service Catalog management
• Proficiency with JIRA ticketing tools
• Understanding of Problem Management processes
• Familiarity with the Plan-Do-Check-Act (PDCA) cycle

About the Company

Valeo is a global tech company designing breakthrough solutions to reinvent the mobility industry. As a leader in the automotive sector, we focus on inventing greener and more secure mobility through intuitive driving and CO2 emission reduction. We offer a multicultural environment that values diversity and provides significant opportunities for career growth within a global community of innovators.