Integrations Support Specialist

Responsibilities

• Serve as the primary point of contact for client integration questions, onboarding, and troubleshooting.
• Resolve integration-related support tickets in a timely and professional manner.
• Build, configure, and maintain automations using n8n and other no-code/low-code tools.
• Map and transform data between systems to ensure accurate and reliable data flow.
• Document bugs and feature requests with clear technical details for Product and Engineering teams.
• Identify opportunities to automate repetitive processes and improve integration reliability.

Requirements

• 1-2 years of experience in technical support, SaaS support, or a client-facing technical role.
• Experience working with no-code/low-code automation tools such as n8n, Zapier, or Make.
• Conceptual understanding of REST APIs and webhooks.
• Strong troubleshooting instincts and high attention to detail.
• Professional written and verbal communication skills.
• Ability to manage a support queue and prioritize tasks independently.

Preferred Qualifications

• Genuine interest in AI tools and a desire to incorporate them into daily workflows.

Benefits

• Comprehensive healthcare plans (medical, dental, and vision) with significant premium coverage.
• 401(k) retirement plan with corporate matching.
• Pre-tax Health Spending Accounts (HSA).
• Paid Parental Leave for all new parents.
• Unlimited Time Off policy and 10 paid holidays annually.
• Monthly gym reimbursement.

About the Company

Opiniion is a resident satisfaction software that partners with property management companies to create better living experiences for their residents. Our platform helps thousands of property managers collect and act on real-time feedback to improve resident experiences and enhance online reputation. We pride ourselves on our "Funfessional" culture—a blend of high professionalism and a fun, collaborative environment.