Integrations Specialist

Responsibilities

• Manage and maintain integrations between internal systems, third-party platforms, and restaurant partner tools including POS systems and delivery applications
• Work closely with Operations, IT, and Product teams to define integration requirements and deliver scalable, reliable technical solutions
• Document integration workflows and perform ongoing troubleshooting to ensure accurate data flow and efficient automated processes
• Lead integration testing with vendors, partner restaurants, and external technology providers
• Monitor integration performance to ensure stability, reliability, and compliance with industry standards
• Identify root causes of technical issues and implement enhancements to improve restaurant performance and reduce cancellation rates
• Communicate with vendors, partners, and internal teams to coordinate system updates, integrations, and issue resolution

Requirements

• Strong experience in System & Software Integration
• Proficiency in API Management (REST, webhooks)
• Hands-on experience with POS & Delivery App Integrations
• Knowledge of workflow automation tools (Zapier, Mulesoft, Workato)
• Solid troubleshooting and technical support abilities
• Strong understanding of data consistency, process optimization, and system reliability
• Experience working with CRM, ERP, logistics, or restaurant systems
• Excellent communication and stakeholder management skills