Integration Operations Coordinator

About the Company

isaac is the largest financial solutions platform designed for schools. We empower institutions by offering guaranteed revenue and providing more payment flexibility for families, helping schools focus on their core mission of education.

Responsibilities

• Coordinate and develop the team responsible for integrations with partner ERPs
• Ensure functional and technical mapping of necessary integrations, aligning expectations between internal areas and partners
• Maintain adequate documentation of existing flows and integrations
• Monitor integration operation KPIs to identify continuous improvement points
• Track SLAs for service and problem resolution related to integrations
• Support the team in resolving complex incidents and communicating with internal and external stakeholders
• Identify and ensure the development of new solutions to improve the school experience
• Maintain strong relationships and alignment with external partners

Requirements

• Previous experience in coordination or leadership of technical or operational teams
• Experience with process mapping and improvement
• Strong interpersonal communication and ability to articulate between technical and business areas
• Analytical profile oriented toward data and results
• Technical understanding of APIs, Webhooks, data structures, and system architecture
• Experience with educational ERP integrations (e.g., Totvs RM Educacional, Sophia, ActiveSoft)
• Familiarity with documentation and task management tools like Linear, Pipefy, or Outline

Benefits

• Flexible meal/food allowance (R$35.00/day)
• Home office allowance for the first month (R$200.00)
• Health and dental insurance (Sulamérica)
• Extended maternity (180 days) and paternity (30 days) leave
• Daycare allowance for children up to 6 years old
• Wellhub (Gympass) partnership
• Education incentives and corporate education platform
• Travel and accommodation discounts
• Flexible vacation policy