Integration Manager

Responsibilities

• Lead the end-to-end integration of AI-enabled solutions into Comcast’s operating environment, ensuring alignment across systems, data, and workflows.
• Drive adoption and operational readiness across customer care, sales, and quality organizations.
• Design and optimize business processes and workflows to connect strategic priorities to measurable outcomes.
• Support and lead user acceptance testing (UAT), pilot programs, and live trials, including test planning and issue resolution.
• Establish quality gates, readiness criteria, and integration standards to ensure consistency and scalability.
• Identify process gaps and inefficiencies to drive continuous improvement initiatives.
• Serve as a key connector across CXSO, Sales Strategy, AI platform partners, and vendor teams.

Requirements

• Experience leading or owning business process integration, transformation, or operational improvement initiatives.
• Proven ability to translate complex strategies into clear, executable workflows.
• Strong experience with testing strategy, UAT, or deployment execution in operational environments.
• Background in customer experience, contact center operations, or service delivery environments.
• Demonstrated ability to influence cross-functional stakeholders without direct authority.
• Exceptional communication, prioritization, and organizational skills.

Preferred Qualifications

• Bachelor's Degree preferred.
• Proficiency in data storytelling using tools like PowerPoint, Tableau, or Power BI.

About the Company

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines.