Integrated Student Services Counselor I

Responsibilities

• Provide front-line support to students via walk-in visits and email to address concerns regarding financial wellness, academic policies, and degree planning.
• Collaborate with Student Financial Services, Financial Aid, the Registrar, and academic advisors to resolve enrollment and student success issues.
• Manage and resolve escalated student concerns in partnership with leadership and campus departments.
• Maintain the confidentiality and security of student records in strict compliance with FERPA and HIPAA regulations.
• Analyze operational metrics to identify trends and opportunities for departmental process improvements.
• Deliver exceptional, student-centered customer service across all communication channels.

Requirements

• Bachelor's degree (or an equivalent combination of education and relevant experience).
• 1-3 years of experience in student services, higher education administration, advising, or a related field.
• Proven expertise in customer service and managing complex inquiries with empathy and professionalism.
• Proficiency with Microsoft Office applications (Word, Excel, Outlook, PowerPoint).
• Strong knowledge of FERPA and HIPAA regulations regarding sensitive information.

Preferred Qualifications

• Experience in enrollment management or financial aid.
• Ability to remain composed under pressure and manage difficult conversations.
• Strong analytical and problem-solving skills to support institutional goals.

Benefits

• 100% tuition coverage for one undergraduate and one graduate degree for the employee.
• Discounted tuition rates for spouses and dependent children up to age 26.
• 6% university retirement contribution with a 4% matching contribution and no vesting period.
• Generous time off, including 9+ paid holidays and personal leave.

About the Company

Embry-Riddle Aeronautical University is the world's leading aviation and aerospace university. For nearly 100 years, we have been educating students across residential campuses and a global network of online programs, preparing them to lead in the aviation, defense, and technology industries.