Integrated Services Engineer

Responsibilities

• Investigate, diagnose, and resolve technical issues and service requests across Fiserv products and platforms
• Provide timely verbal and written communication to clients and internal stakeholders regarding issue status and resolution progress
• Log, track, and manage support cases using established case management tools while maintaining complete documentation
• Perform issue analysis, including transaction review, data validation, and root cause identification
• Reproduce reported issues in test or non-production environments and document findings
• Partner with engineering, product, and incident management teams to coordinate the resolution of complex issues
• Identify recurring issues and process gaps to contribute to service improvement and operational readiness

Requirements

• 0-5 years of experience in technical support, client support, or systems operations
• 0-5 years of experience analyzing technical issues, system behavior, logs, or data flows
• 0-5 years of experience using case management, ticketing, or incident tracking tools
• Proficiency with SQL or similar query and logic-based analysis tools
• Bachelor's Degree in Information Technology, Computer Science, Engineering, or a related field
• Strong structured problem-solving and cross-functional coordination skills

Preferred Qualifications

• Experience supporting financial services technology or payments platforms
• Familiarity with incident management and root cause analysis processes
• Experience supporting clients in regulated or mission-critical operating environments
• Exposure to integrated platform support across multiple products and services

Benefits

• Medical, dental, vision, life, and disability insurance available from day one
• Retirement planning including 401k match and Employee Stock Purchase Plan
• Paid holidays, generous time away, and paid parental/military leave
• Tuition assistance and reimbursement programs
• Professional growth through training, development, and internal mobility opportunities
• Mental health support through Employee Assistance Programs

About the Company

Fiserv is a global leader in Fintech and payments, connecting financial institutions, corporations, merchants, and consumers millions of times a day. We move money and information securely and reliably to drive the transformation of financial services technology.