Integrated Services Engineer

Responsibilities

• Provide L2 technical support for hardware and software issues via email, chat, phone, and in-person
• Serve as first escalation point for resolving complex technical incidents
• Manage user access lifecycle, including provisioning, recovery, and removal
• Administer 3rd-party software licenses and ensure proper allocation
• Troubleshoot system issues, perform root cause analysis, and implement preventive measures
• Create, update, and maintain technical documentation and process guides
• Support onboarding processes, including remote and on-site setup for new hires
• Own and manage MDM and VPS systems, including configuration and policy implementation
• Drive operational improvements through automation and process optimization

Requirements

• Bachelor’s degree in Computer Science, Software Engineering, or related technical field
• 5+ years experience in system support, including desktop, laptop, and network troubleshooting
• Strong knowledge of MacOS (advanced), Windows, and Linux environments
• 2+ years experience in automation tools such as n8n, Ansible, or custom solutions
• Scripting experience in Bash, Shell, Python, or Ansible
• Solid understanding of networking, OSI model, security technologies, and authentication methods
• Experience with MDM solutions and managing mixed OS environments
• Proficiency in issue/project tracking tools like Jira
• Relevant certifications such as CompTIA A+, Network+, CCNA/CCNP, Linux, AWS, ITIL, or Microsoft

Benefits

• Competitive salary and annual performance bonus
• Full relocation support including flights, housing, and visas
• Top-tier health insurance with full family coverage
• Unlimited learning opportunities and education allowance
• 21 working days of annual leave plus public holidays
• Employee share scheme and company car options
• Expat tax perks with up to 50% income tax exemption

About the Company

Exness is a leading global trading broker with over 40M+ trades a day and 2,000+ employees across 13 countries, providing fintech solutions to over 1M+ clients worldwide.