Intake Coordinator

Responsibilities

• Receive and process referrals from community partners, agencies, and hospitals
• Conduct initial screenings and intake assessments to determine eligibility and service needs
• Coordinate intake appointments, orientations, and enrollment activities
• Collect, review, and verify required client documentation
• Serve as the primary contact for new client inquiries and provide program information
• Maintain accurate intake records and update client information in organizational databases
• Communicate with program staff regarding enrollment status and service coordination
• Assist with waitlist management and referral follow-up activities

Requirements

• High school diploma or GED required
• 1–2 years of experience in intake coordination, customer service, healthcare, or administrative support preferred
• Proficiency in Microsoft Office and Google Workspace
• Strong communication, organizational, and multitasking skills
• Ability to maintain confidentiality and professionalism in a fast-paced environment

Preferred Qualifications

• Associate’s or Bachelor’s degree in Human Services, Business Administration, or Healthcare Administration
• Experience with HMIS, ClientTrack, CaseWorthy, or other electronic intake systems
• Knowledge of community resources, housing programs, or supportive service systems
• Experience working with vulnerable populations or underserved communities
• Bilingual abilities

About the Company

Positive Care is a nonprofit organization based in Stockbridge, Georgia. For nearly two decades, we have provided essential services through three separate programs serving individuals with developmental disabilities, veterans, and housing and stabilization programs. Our foundation is built on the pillars of Compassion, Integrity, Loyalty, and Commitment. We pride ourselves on fostering a culture where employees can demonstrate leadership and achieve their personal and professional goals.