Intake and Community Development Worker

Responsibilities

• Lead and manage the intake process, including booking, conducting, and documenting client assessments.
• Maintain and actively manage the accommodation waitlist through regular client engagement.
• Undertake risk assessments to determine client suitability for services using a needs-based approach.
• Communicate effectively with internal teams and external stakeholders across homelessness and community service networks.
• Provide clear information to clients regarding their rights, responsibilities, and program expectations.
• Complete accurate data entry, reporting, referrals, and administrative tasks using client record management systems.
• Deliver community development activities and workshops to promote connection and wellbeing among residents.

Requirements

• Demonstrated understanding of intake, assessment, and triage processes within community services or homelessness settings.
• Experience supporting clients with complex needs, including housing instability, mental health, or AOD challenges.
• Strong administrative capability with a proactive approach to documentation and data management.
• Cultural capability and respect, including sound knowledge of Aboriginal cultural systems and protocols.
• Minimum 1 year of experience in community services (preferably within homelessness or housing).
• Valid First Aid & CPR certificate.
• Full driver licence with no restrictions.

Benefits

• Competitive salary of $90,188 + super.
• Not-for-profit salary packaging benefits to reduce your taxable income.
• Remote location allowances and annual cost of living assistance.
• Extra leave, including Mission Australia Thank You Day and Work Anniversary Day off.
• Access to free external, confidential counselling and chaplaincy support.
• Opportunities for professional development and volunteering.

About the Company

Mission Australia is a national Christian charity dedicated to ensuring everyone has a safe home and the opportunity to thrive. Since 1859, we have stood alongside people in need across Australia, providing homelessness crisis services, social housing, and innovative support services to tackle the root causes of disadvantage.