Insurance Coordinator

Responsibilities

• Perform daily audits of patient health records to ensure financial accuracy and complete treatment documentation
• Prepare and generate insurance claims for both hard copy and electronic batch submission
• Respond to insurance company requests for additional information or documentation to resolve pending claims
• Post and allocate insurance payments accurately based on explanations of benefits
• Generate and review accounts receivable reports to determine write-offs, adjustments, and patient responsibility
• Identify, audit, and refer delinquent accounts for collections
• Provide guidance to students, residents, and faculty regarding compliant CDT coding and insurance regulations
• Collaborate with internal and external clinics to establish efficient billing procedures

Requirements

• High school diploma or equivalent
• Three consecutive years of insurance billing and payment allocation experience in a high-volume dental setting
• Three years of customer service and/or patient relations experience
• Proficiency in Microsoft Office (Word, Excel, and Outlook)

Preferred Qualifications

• Advanced knowledge of private dental/medical insurance billing or general accounting procedures
• Intermediate level dental terminology and treatment planning knowledge
• Experience with electronic health records (EHR) software
• Experience processing public dental insurance claims
• Vocational or specialized training in the dental field
• Demonstrated experience in advancing social justice, equity, and inclusion in a university setting

About the Company

University of the Pacific is a dedicated institution that recognizes diversity, equity, and inclusion as foundational to the success of its students and employees. We prioritize policy and decision-making that demonstrates awareness of and responsiveness to socio-cultural forces to create a supportive environment for all.