Instrument/Automation Service Engineer I

Responsibilities

• Diagnose, repair, and resolve failures in enterprise laboratory instruments and automation systems.
• Conduct root cause investigations and escalate complex service issues to minimize operational downtime.
• Perform routine preventive maintenance and calibrations to ensure equipment reliability and compliance.
• Document all service activities accurately in accordance with Good Documentation Practices (GDP) and regulatory standards (OSHA, FDA, ISO, CLIA).
• Collaborate with internal teams and external vendors to support troubleshooting and project execution.
• Support process improvements by drafting or revising SOPs and optimizing workflows.

Requirements

• Bachelor’s degree in Engineering, Technology, or Electronics; or an Associate degree with 2 years of relevant experience; or a high school diploma/GED with 4 years of relevant experience.
• Experience interpreting mechanical parts and assembly drawings.
• Experience working with electrical circuits and diagrams.
• Proficiency with electrical measurement tools such as multi-meters and analyzers.
• Ability to work onsite in Madison, WI, including potential nights, weekends, and overtime.

Preferred Qualifications

• 3+ years of hands-on experience with FANUC robot programming.
• Experience performing robot maintenance, diagnostics, and repair.
• Experience with robot setup, commissioning, and startup.
• Experience working with automated manufacturing cells (assembly, welding, palletizing, or material handling).
• Knowledge of robot I/O configuration and integration.

Benefits

• Paid time off including vacation, holidays, volunteering, and personal time.
• Paid leave for parents and caregivers.
• Retirement savings plan.
• Comprehensive health benefits including medical, prescription drug, dental, and vision coverage.
• Wellness support.

About the Company

Exact Sciences is dedicated to changing how the world prevents, detects, and guides treatment for cancer. We provide patients and clinicians with the clarity needed to make confident decisions when they matter most.