Installation Support Administrator

Responsibilities

• Schedule Tracker unit fitments and technical service requests within the Northern Region.
• Monitor and manage the effective utilization of technicians, including managing slots for leave and vehicle service.
• Perform data capturing, contract administration, and daily statistical reporting.
• Liaise with technicians regarding appointments and manage the outsourcing of work to fitment centres.
• Resolve customer queries via telephone, email, MS Teams, SMS, and WhatsApp within established SLAs.
• Maintain high customer service standards and manage potential appointment cancellations.
• Build and maintain relationships with various partners and internal departments.

Requirements

• Matric certificate.
• At least 1 year of experience in a Contact Centre environment.
• Strong computer literacy with excellent typing and accurate data capturing skills.
• Excellent communication skills and a professional telephone manner.
• Strong analytical and time management skills.
• Ability to work independently and perform under pressure in a highly motivated team.
• Bilingualism (English and Afrikaans) is considered an advantage.

Benefits

• Medical Aid
• Provident Fund

About the Company

Tracker is a leading provider in the IT and Internet industry, specializing in vehicle tracking and telematics solutions. The company is dedicated to maintaining high service standards and providing reliable security and logistics support to its clients.