Installation Success Coordinator

Responsibilities

• Manage the end-to-end customer experience from order to installation, applying knowledge of company processes, local laws, and international compliance.
• Provide pre-sales and post-sales consulting regarding order fulfillment, service requests, repair/calibration, and contract administration.
• Resolve complex customer service issues for multi-country or multi-regional accounts.
• Act as a primary liaison between customers and internal departments including Sales, Manufacturing, Logistics, and Service Delivery.
• Influence production schedules, shipping schedules, and pricing changes to meet customer needs.
• Identify and follow up on potential business opportunities and manage regional or multi-country projects.

Requirements

• Bachelor's or Master's Degree or equivalent.
• 2+ years of relevant professional experience.
• Post-graduate certification or license may be required.
• Ability to read and write in one or more languages may be required.

About the Company

Agilent is a global leader in laboratory and clinical technologies, dedicated to bringing great science to life. With over 50 years of expertise, we provide advanced instruments, software, and consumables that support life science research, patient diagnostics, and environmental safety. Our global team of 18,000 employees works collaboratively to provide reliable, accurate results and optimal scientific outcomes for customers worldwide.