Insights Strategist

Responsibilities

• Act as a trusted research partner for customers during onboarding, pilots, and ongoing usage
• Advise customers on study design, question framing, participant selection, and synthesis
• Review studies and outputs to ensure research quality and methodological rigor
• Help customers translate insights into clear, actionable takeaways
• Identify patterns in customer usage to translate research best practices into platform guidance and workflows
• Partner with Product and Engineering to refine research frameworks
• Create customer-facing resources such as best practice guides and templates
• Support Sales and Marketing with research-informed narratives

Requirements

• 2+ years of hands-on qualitative research experience (UX, consumer, product, or market research)
• Experience designing and moderating interviews, concept tests, or usability studies
• Strong understanding of qualitative research fundamentals and best practices
• Comfort working directly with customers and stakeholders
• Clear written and verbal communication skills

Preferred Qualifications

• Experience in a fast-moving startup or SaaS environment
• Background in UX research, consumer insights, or mixed methods
• Familiarity with research platforms like UserTesting, Dovetail, or Maze
• Interest in AI-powered tools and workflows
• Experience turning research into repeatable systems or templates

About the Company

Dialogue AI is building AI-native research workflows to help customers run best-in-class research.