Inside Sales Team Lead

Responsibilities

• Lead and motivate a team of Inside Sales Executives to achieve and exceed sales and quality KPIs for UK SME members
• Coach and develop team members through regular 1:1s, QA reviews, and performance sessions
• Analyse sales data and performance metrics to identify trends, opportunities, and training needs specific to the UK market
• Partner with Sales Managers and cross-functional teams (Product, CRM, BI, Marketing) to refine lead strategies and campaign execution
• Ensure accurate CRM usage and data hygiene across the team
• Handle escalations or complex member interactions as a subject matter expert
• Support recruitment, onboarding, and continuous improvement initiatives within the Inside Sales function

Requirements

• Minimum 3 years of experience in outbound telesales or inside sales
• At least 1 year of experience in a leadership or coaching role
• Proven track record of delivering and exceeding sales targets within the UK market
• Skilled in consultative and value-based selling with a phone-based approach
• Proficiency with CRM tools such as Salesforce or Kustomer
• Professional command of English (C1 level preferred)
• Ability to work in a high-growth, fast-paced fintech environment

Preferred Qualifications

• Previous experience in UK financial services or fintech sales
• Deep understanding of UK SME customer behavior, regulations, and business culture
• Experience leading international or remote sales teams aligned to UK time zones

Benefits

• 25 days of holiday
• Additional health and dental insurance
• Annual professional development budget and up to three paid L&D days off
• WFH equipment allowance
• Enhanced family-friendly leave policies
• Sabbatical leave opportunities
• Office perks including snacks, light food, and drinks

About the Company

Tide helps SMEs save time and money by offering business accounts, banking services, and a comprehensive set of connected administrative solutions. Supporting over 2 million members globally across the UK, India, Germany, and France, Tide is transforming the small business banking market through advanced technology and data-driven decisions.