Inside Sales QA Co-op

Responsibilities

• Audit sales calls to ensure quality and compliance
• Collect and analyze data to identify areas for improvement and conversion metrics
• Provide detailed feedback and actionable insights to sales teams
• Perform process improvement analysis to identify training gaps
• Document findings and maintain accurate quality score records
• Utilize CRM tools and databases for data management
• Participate in call calibration sessions

Requirements

• Currently pursuing a bachelor's degree from Drexel University on a cooperative learning track
• Available to work 40 hours per week for a 6-month duration
• Authorized to work in the United States without sponsorship
• Ability to report in-person to the Philadelphia, PA office

Preferred Qualifications

• Pursuing a major in Business Administration, Sales, or Marketing
• Strong analytical skills with the ability to identify trends
• Excellent communication skills for delivering feedback
• High attention to detail and strong organizational skills
• Problem-solving capabilities and understanding of business metrics

About the Company

Comcast Business provides a suite of connectivity, communications, networking, and cybersecurity solutions to help global organizations prepare for the future. As a leader in the technology and media space, Comcast offers immersive professional development through its Drexel Co-op Program, providing students with mentorship, hands-on experience, and meaningful projects within a dynamic, inclusive environment.