Inside Sales Officer

Responsibilities

• Drive new business generation through outbound prospecting via calls, email, and virtual channels
• Qualify leads and convert them into active, revenue-generating B2B accounts
• Manage a portfolio of low-touch accounts to drive activation, engagement, and upselling
• Execute structured outreach campaigns across various lead sources including events and web enquiries
• Deliver against key performance indicators such as lead response time, conversion ratios, and revenue per account
• Maintain accurate activity tracking and pipeline data within Salesforce CRM
• Promote commercial offers, private fares, and incentive campaigns to clients
• Identify market trends, customer objections, and competitor activity to share insights with stakeholders
• Reactivate dormant accounts through targeted re-engagement propositions
• Escalate high-value opportunities to the Field Sales team with full context for seamless handover

Requirements

• Bachelor’s degree in Business, Sales, or a related field
• Minimum 4+ years of experience in inside sales, B2B sales, or customer service
• Proven experience in lead generation, nurturing, and conversion
• Hands-on experience with CRM systems, preferably Salesforce
• Excellent communication, negotiation, and influencing skills
• Strong commercial awareness and the ability to identify revenue opportunities

About the Company

Etihad Airways is the UAE’s national airline, shaping the future of global aviation from its hub in Abu Dhabi. Through our “Journey 2030” ambition, we are expanding our network, doubling our fleet, and growing our people to drive a new era of excellence in the aviation industry.