Inside Sales Manager

Responsibilities

• Oversee the customer service department to ensure world-class service for all customers and employees
• Supervise, train, coach, and mentor an inside sales team of 3-4 direct reports
• Manage and grow a book of business by identifying and qualifying new business leads
• Establish monthly, quarterly, and annual revenue and sales goals for the customer service team
• Coordinate marketing initiatives and implement programs to maximize brand recognition
• Manage partnerships between the outside sales team and the customer service team to ensure seamless execution of sales plans
• Monitor accounts receivable aging schedules and follow up on delinquent accounts
• Maintain professional communication with customers, suppliers, vendors, and internal stakeholders
• Develop performance strategies, metrics, and call success strategies to capitalize on market opportunities

Requirements

• High school diploma or equivalent (Associate’s degree in a related field preferred)
• 5+ years of experience in general sales or customer service
• 3+ years of experience in a related industry
• Strong knowledge of CRM software
• Valid Driver’s License
• Fluency in English (reading, writing, and speaking)
• Ability to work independently and use judgment to adapt existing methods and procedures

Preferred Qualifications

• Experience with MAS software
• Proficiency with Microsoft Office suite
• Previous experience in the lubrication or energy industry
• Experience managing direct reports and conducting performance appraisals

About the Company

Wallis Companies is dedicated to providing exceptional service and high-quality products to our customers. We foster a work environment that promotes personal growth, professional development, and a winning team culture.