Inside Sales Manager

Responsibilities

• Oversee the customer service department to ensure world-class service for all customers and employees.
• Supervise, train, coach, and mentor an inside sales team of 3-4 direct reports.
• Manage and grow a book of business by identifying and qualifying new business leads.
• Establish monthly, quarterly, and annual revenue and sales goals for the customer service team.
• Coordinate marketing initiatives and implement programs to maximize brand recognition.
• Manage partnerships between the outside sales team and the customer service team to ensure seamless execution of sales plans.
• Monitor accounts receivable aging schedules and follow up on delinquent accounts.
• Maintain professional communication with customers, suppliers, vendors, and internal stakeholders.
• Develop performance strategies, metrics, and call success strategies for the team.

Requirements

• High school diploma or equivalent (Associate’s degree in a related field preferred).
• 5+ years of experience in general sales or customer service.
• 3+ years of experience in a related industry.
• Strong knowledge of CRM software.
• Proficiency in Microsoft Office.
• Valid Driver’s License.
• Excellent communication, interpersonal, and organizational skills.
• Ability to work independently and thrive in a fast-paced environment.

Preferred Qualifications

• Experience with MAS software.
• Mobil Serve Training and DELTA certification.
• XOM specific certification.

About the Company

Wallis Companies is dedicated to providing exceptional service and high-quality products to our customers. We foster a work environment that promotes personal growth, professional development, and a winning team culture.