Inside Sales Associate

Responsibilities

• Support the Store Manager and team in achieving sales and profit targets through effective account management.
• Deliver exceptional customer experiences by building and maintaining strong relationships with B2B reseller accounts and strategic vendors.
• Manage a portfolio of reseller accounts, actively tracking pipelines and achieving monthly, quarterly, and annual KPIs.
• Handle customer enquiries and complaints professionally, ensuring timely resolution.
• Maintain accurate CRM data to provide visibility on business progress and customer relationships.
• Assist in executing store business plans and marketing strategies to drive revenue.

Requirements

• Prior sales or customer service experience (experience in trades, wholesale, or retail environments is preferred).
• Ability to multi-task and sell effectively both over the phone and face-to-face.
• Excellent communication and strong interpersonal skills.
• Ability to work independently as well as part of a collaborative team.
• Confidence in communicating with customers to offer advice and identify upselling opportunities.

Preferred Qualifications

• Experience using CRM systems to manage customer data and sales pipelines.
• Prior industry experience within wholesale distribution or trade counter environments.
• A problem-solving mindset with the ability to manage client relationships.
• A valid driving license.

Benefits

• Stable permanent role with Monday to Friday working hours (8:00am – 5:00pm).
• Competitive salary plus a quarterly bonus scheme.
• Genuine opportunities for career progression within a global brand.
• Great work environment in the electronic security industry.

About the Company

ADI Global Distribution is a leading global wholesale distributor serving commercial and residential markets. We provide a vast catalog of products to professional channels, including contractors, installers, and dealers across the security, fire, and electrical markets. We offer the opportunity to make a real impact in a fast-growing, purpose-driven industry.