Inside Account Manager, SEA

Responsibilities

• Serve as the primary point of contact for client concerns and needs, delivering professional resolutions.
• Retain existing accounts and drive revenue growth through upselling and cross-selling products and services.
• Create and conduct periodic reports and program reviews to ensure client travel objectives are met.
• Provide clients with expert insights and data-driven recommendations based on travel program analysis.
• Maintain regular communication with clients to address concerns and provide timely updates.
• Support key and regional teams with reporting, customer requests, and project support.
• Act as a client advocate within the company, coordinating with various departments to enhance the customer experience.

Requirements

• Bachelor's degree in business administration, marketing, sales, or a related field preferred.
• Previous experience in sales, account management, customer service, or a related field.
• Fluent in English; proficiency in Malay, Cantonese, or Mandarin Chinese is desirable.
• Strong communication, negotiation, and listening skills.
• Proficient with Microsoft Office tools (Word, Excel, PowerPoint) and comfortable using CRM technology.
• Ability to manage multiple priorities, meet deadlines, and work collaboratively in a team environment.

Benefits

• Inclusive company culture that encourages authenticity.
• Work-life balance with paid annual leave and access to travel industry perks.
• Opportunities for career advancement both locally and globally.
• Regular team celebrations and recognition events.

About the Company

FCM is a fast-moving growth company transforming the way the world's businesses travel. We combine cutting-edge technology with a people-centric mindset to transform client travel programs. Globally and locally connected, we pride ourselves on being energetic, flexible, and unconventional.