INR Customer Care Representative

Responsibilities

• Handle inbound calls from patients to report and accurately document INR test results in patient accounts
• Assist patients with ordering necessary testing supplies to ensure timely care
• Provide troubleshooting support for patient testing meters and resolve technical issues efficiently
• Make outbound calls to notify physician offices of any out-of-range test results
• Maintain high levels of empathy and patience while supporting patients with their health goals

Requirements

• 1+ years of experience in customer service
• High School Diploma or GED
• Proficiency in Microsoft Office applications
• Strong technical acumen and ability to navigate multiple technical platforms simultaneously
• Ability to work onsite in Pleasanton, CA

Preferred Qualifications

• Previous experience working in a call center environment
• Excellent communication skills and keen attention to detail

About the Company

Philips is a global health technology company dedicated to improving people's health and wellbeing through meaningful innovation. We focus on providing advanced technology and deep clinical insights across various sectors, including Precision Diagnosis, Monitoring, and Connected Care, to ensure better care for more people worldwide.