INR Customer Care Representative

Responsibilities

• Handle inbound calls from patients to report and accurately document INR test results in patient accounts
• Assist patients with ordering necessary testing supplies to ensure timely care
• Provide troubleshooting support for patient testing meters to resolve issues efficiently
• Make outbound calls to notify physicians’ offices of any out-of-range test results
• Ensure seamless communication between patients and healthcare providers to support health goals

Requirements

• 1+ years of customer service experience (call center experience preferred)
• High School Diploma or GED
• Strong proficiency in Microsoft Office applications
• Strong technical acumen and excellent computer skills
• Ability to navigate multiple technical platforms simultaneously
• Availability to work Monday–Friday between 5:00am and 5:00pm PST

About the Company

Philips is a leading health technology company dedicated to improving the lives of people worldwide through meaningful innovation. We believe that every human matters and strive to ensure everyone has access to the quality healthcare they deserve.