Inquiry and Application Management Specialist

Responsibilities

• Manage daily phone, email, and video communications for online undergraduate and graduate programs.
• Provide responsive, "white-glove" service to prospective students throughout the enrollment journey.
• Facilitate admissions consultations and manage the collection of application materials, including transcripts and resumes.
• Track and document all inquiries and touchpoints within systems such as Slate and OnBase.
• Develop and implement strategies for cultivating leads and analyzing inquiry data to optimize enrollment funnels.
• Collaborate in person with Admissions Advisors and university partners to troubleshoot challenges and align messaging.
• Maintain impeccable documentation and comprehensive knowledge of all online degree programs.

Requirements

• Bachelor's degree required.
• Minimum of one year of experience in recruiting, admissions, or a related customer-service field.
• Strong written and oral communication skills.
• Strong computer and analytical skills.
• Ability to work in a high-energy, in-person, and collaborative team environment.
• Flexibility to work non-traditional hours (evenings/weekends) as needed to meet student needs.

About the Company

Syracuse University is a private, international research university with a global footprint and over 150 years of history. Through SU Global, we are reimagining how we support and scale accessible online pathways for non-traditional learners in a dynamic, innovative, and data-driven environment.