Initiative Director (LOS System)

Responsibilities

• Design LOS workflows tailored for Retail, SME, and MMLC segments
• Build dashboards to monitor TAT and approval/decline rates based on SLA
• Simplify credit assessment and approval matrix aligned with risk levels
• Develop LOS modules based on customer journey and product lines
• Standardize workflows for each segment to enable scalability and reuse
• Integrate LOS with CRM, Credit Scoring, KYC, Legal, and digital banking systems
• Enable auto-decision and assisted decision workflows
• Ensure seamless and reliable data flow across systems
• Plan and manage LOS project roadmap and delivery
• Collaborate closely with IT, Risk, Data, and Product teams
• Report progress, risks, and recommendations to leadership

Requirements

• 10+ years in LOS, credit risk, or underwriting
• Strong understanding of credit journey including scoring, approval, and TAT
• Experience implementing platforms such as Finastra, Newgen, Appway, or in-house LOS