Inhouse Sales Representative

Responsibilities

• Execute daily inside sales activities via phone, email, and digital channels to achieve targets for parts, service jobs, and maintenance programs
• Prepare accurate quotations, process orders, and manage timely follow-ups for delivery and invoicing
• Serve as the primary contact for customer inquiries regarding pricing, availability, and order status
• Verify order details, including scope and compliance, and manage PO/WO processes to ensure smooth service execution
• Identify upselling opportunities by monitoring customer purchasing patterns and equipment data
• Collaborate with Operations, Service Technicians, and Product Support teams to coordinate schedules and resolve issues
• Adhere to company policies and SHEQ standards to ensure safety and quality compliance

Requirements

• Bachelor's Degree in Engineering (Mechanical, Electrical, or Industrial), Business Administration, or a related field
• 3-5 years of experience in aftermarket sales, inside sales, or customer support, preferably in an industrial setting
• Proven experience in quotation and order management
• Proficiency in using CRM systems and ERP platforms
• Strong verbal and written communication and negotiation skills

Preferred Qualifications

• Master's Degree in Business or Management
• Professional certifications in Sales Management, CRM, or Aftermarket Operations
• Familiarity with aftermarket parts, service solutions, and maintenance programs

About the Company

Epiroc is a global leader in developing and providing innovative and safe equipment, digital solutions, and aftermarket support for the mining and construction industries. We are committed to accelerating the shift towards more sustainable industries by supporting the energy transition and infrastructure development in more than 150 countries.