Infrastructure Engineer

About the Company

HELPLINE specializes in user support outsourcing and the implementation of an augmented employee experience through AI. As part of the Everience group, HELPLINE supports the operational needs of IT departments and provides fluid, reliable experiences for employees across France and internationally.

Responsibilities

• Lead and execute workstation migrations as part of a strategic project
• Define, challenge, and implement associated infrastructure architectures
• Manage, monitor, and optimize Windows and Microsoft O365 environments
• Collaborate with technical and business teams to align solutions with needs
• Propose solutions to anticipate and resolve technical issues

Requirements

• Master's degree (Engineering school or equivalent)
• Senior experience as a System Engineer focused on workstations
• Proficiency in Microsoft Windows, O365, and MECM/SCCM
• Experience in IT system migrations and workstation environments
• Ability to work in demanding contexts with high stakes

Preferred Qualifications

• Strong autonomy and personal investment
• Ability to challenge ideas and build consensus
• Reactivity and solution-oriented mindset