Information Technology Technician

Responsibilities

• Serve as the first line of defense for emergency technical situations for administrators, faculty, staff, and students, ensuring resolution within one working day.
• Configure, maintain, and troubleshoot notebook PCs and laptops to ensure seamless network functionality.
• Perform preventive and corrective maintenance on Touch Kiosks, including computers, printers, and touchscreen devices.
• Install, configure, and troubleshoot various hardware, peripheral devices, and drivers.
• Manage network infrastructure, including the installation and maintenance of cabling, concentrators, hubs, switches, and routers.
• Install and maintain Windows images, operating systems, and departmental software, including applying updates, bug fixes, and service packs.
• Assist in maintaining spare parts inventory by notifying supervisors of necessary supplies and specialized parts.

Requirements

• Associate's degree in computer science or a related field.
• Minimum of 1 year of experience supporting a large multi-user environment.
• In-depth technical knowledge of various operating systems, software, and computer hardware.
• Ability to resolve problems and complete tasks in a timely manner.
• Ability to adapt to a continuously changing environment to meet customer needs.

Preferred Qualifications

• Thorough understanding of electronics and basic networking.
• Strong analytical troubleshooting skills.

Benefits

• Tuition waiver for employees and dependents for all Sinclair courses and programs.
• Support for continued professional development and tuition reimbursement for other institutions.
• OPERS pension participation with a 14% employer contribution.
• 4+ weeks of personal and vacation leave, plus 3+ weeks of sick leave annually.
• 14 observed company holidays per year.
• Competitive insurance programs, including an HSA with annual employer contribution.

About the Company

Sinclair Community College provides high-quality educational opportunities and supports a diverse community of faculty, staff, and students through robust technical infrastructure and dedicated service.