Information Technology Technician

Responsibilities

• Field incoming help requests from end users via telephone, email, and text in a courteous manner
• Document all pertinent end-user problems, troubleshooting processes, and resolutions
• Perform hands-on desktop fixes, including installing/upgrading software, implementing file backups, and configuring systems
• Use approved diagnostic utilities and online resources to aid in problem resolution
• Test fixes to ensure problems are adequately resolved and perform post-resolution follow-ups
• Escalate complex problems to appropriate experienced technicians when required
• Maintain availability for support calls 24/7

Requirements

• High School diploma or equivalent
• 2 to 4 years of related work experience
• Knowledge of basic computer hardware and application software
• Experience with desktop operating systems including Windows XP, 7, and 8
• Working knowledge of a range of diagnostic utilities
• Exceptional customer service orientation and interpersonal skills
• Ability to prioritize and execute tasks in a high-pressure environment

Preferred Qualifications

• Recommended certificates in information systems
• Completion of a one-year college-level curriculum

Benefits

• Medical, dental, prescription, vision, life, and disability insurance
• Flexible spending account
• 401(k) retirement savings plan with company match
• Paid holidays and vacation time
• Tuition reimbursement and continuous learning programs

About the Company

Flex-N-Gate is a leading manufacturer and supplier of components for the automotive industry, recently ranked among the top North American suppliers. We provide a stable and growing environment for hard-working and skilled individuals to build their careers.