
Posted a day ago
Information Technology Technician
Flex-N-GateInformation Technology Technician
Perks & benefits
Medical InsuranceHealth InsurancePaid Leave
Requirements
High School diploma or equivalent, 2 to 4 years related work experience, Knowledge of computer hardware and application software, Experience with Windows XP, 7, and 8, Working knowledge of diagnostic utilities
Skills
WindowsTroubleshootinghardware
About the role
Responsibilities
- Field incoming help requests from end users via telephone, email, and text in a courteous manner
- Document all pertinent end-user problems, troubleshooting processes, and resolutions
- Perform hands-on desktop support, including installing/upgrading software and configuring systems
- Use approved diagnostic utilities and online resources to aid in problem resolution
- Test fixes to ensure problems are adequately resolved and perform post-resolution follow-ups
- Escalate complex problems to appropriate experienced technicians when required
- Maintain availability for support calls on a 24/7 basis
Requirements
- High School diploma or equivalent
- 2 to 4 years of related work experience
- Knowledge of basic computer hardware and application software
- Experience with desktop operating systems including Windows XP, 7, and 8
- Working knowledge of a range of diagnostic utilities
- Exceptional customer service orientation and interpersonal skills
Preferred Qualifications
- Recommended certificates in information systems
- Completion of a one-year college-level curriculum
Benefits
- Medical, dental, prescription, vision, life, and disability insurance
- 401(k) retirement savings plan with company match
- Flexible spending account
- Paid holidays and vacation time
- Tuition reimbursement and continuous learning programs
About the Company
Flex-N-Gate is a leading manufacturer and supplier of components for the automotive industry, recently ranked among the top North American suppliers. We provide a stable and growing environment that offers significant professional learning and growth opportunities.
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Flex-N-Gate · Urbana
