Information Technology Support Technician Senior

Responsibilities

• Maintain desktop computers, laptops, and network hardware/software, including setup, user account creation, and advanced troubleshooting.
• Provide first and second-level end-user IT support for systems, networks, equipment, and cabling.
• Manage help desk tickets to document issues, resolutions, and recommendations for enterprise systems.
• Maintain software and hardware inventories for infrastructure equipment and applications.
• Support phone and voicemail systems and assist with backup processes.
• Lead and participate in IT projects as directed by site management.
• Enforce and maintain corporate and local IT standards and policies.

Requirements

• Associates degree in computer science or equivalent.
• Minimum of 5 years of experience providing second-level IT support, specifically with end-user and personal computer support.
• Advanced technical proficiency in Microsoft Operating Systems and Microsoft Office Suite.
• Strong knowledge of Microsoft Active Directory and LAN/WAN operations.
• Solid understanding of network concepts, terminology, and technologies.
• Ability to lift and carry up to 50 lbs.
• Ability to crawl and climb ladders for tasks such as running cables.
• Occasional availability for off-hours maintenance and emergencies.

Preferred Qualifications

• Experience working within a manufacturing environment.
• Technical certifications such as Cisco, Microsoft, Network+, or A+.

About the Company

Johnson Outdoors Inc. is dedicated to providing high-quality outdoor products for adventurers. We foster a culture of teamwork and innovation to support our mission of connecting people with the outdoors.