Information Technology Support Specialist

Responsibilities

• Provide Tier 1 and Tier 2 technical support for desktop systems, laptops, mobile devices, printers, and peripheral equipment.
• Install, configure, image, deploy, and maintain Windows-based workstations and associated equipment.
• Perform basic Windows administration tasks including user account support, password resets, and Active Directory management.
• Respond to technical assistance requests via phone, email, in-person, or the Jira ticketing application.
• Manage and maintain accountability for all physical Government-owned IT property and associated assets.
• Coordinate onboarding and offboarding logistics, including workstation setup and equipment recovery.
• Administer and maintain inventories of physical IT peripherals to ensure appropriate stock levels.
• Manage, monitor, deploy, and track YubiKeys and other authentication devices.
• Coordinate shipping, receiving, tracking, and disposition of IT assets.

Requirements

• 2 years of overall professional experience and 2 years of specific IT field experience.
• Experience supporting Microsoft Windows operating systems and enterprise desktop environments.
• Familiarity with Active Directory, Microsoft Office / Microsoft 365, and desktop imaging.
• Experience with IT inventory management and asset tracking.
• Associate Degree in Information Technology, Computer Science, MIS, or a related technical field.
• Ability to lift and move IT equipment up to 50 lbs.
• Must be a US Citizen able to obtain a Public Trust clearance.

Preferred Qualifications

• Experience supporting Windows 10 and Windows 11 environments.
• Experience using ITSM ticketing tools such as Atlassian Jira.
• Basic knowledge of ITIL, Service Desk metrics/SLAs, and mobile device support.
• CompTIA A+, Network+, or similar technical certifications.
• HDI certifications (CSR, SCA, or DAST).

Benefits

• 15 days PTO including paid parental, military, and bereavement leave.
• Eleven paid Federal holidays.
• Health and Dental Insurance with 100% employer-paid premiums for employee coverage under the HDHP plan.
• 401(k) plan with a match that is 100% vested after two years of service.
• Annual Tuition & Professional Development Reimbursement.

About the Company

Alpha Omega is an award-winning solutions provider dedicated to delivering mission-enabling technology and strategic solutions for our customers. We support critical agencies across National Security and National Resilience sectors, including the DHS, Navy, NOAA, and USDA. We are proud to be a multi-year recipient of "Best Places to Work" honors.