Information Technology Support II or III

Responsibilities

• Provide onsite desktop support for Ames National Laboratory, covering a wide variety of hardware and software configurations.
• Act as a primary resource for desktop system configuration and software installation.
• Serve as the first tier of technical support for the laboratory.
• For Level III candidates: Provide senior-level expertise, specialized competencies, and oversee projects of limited scope.

Requirements

• High school diploma or equivalent.
• 2 years of related technical experience.
• Proficiency in Microsoft OS configuration.
• Proficiency in MacOS configuration.
• Proficiency in Linux configuration.

Preferred Qualifications

• Extensive experience with the operation and configuration of Microsoft, MacOS, and Linux operating system software.

Benefits

• Comprehensive health and work-life benefits, including medical and dental.
• Retirement benefits including defined benefit and defined contribution plans.
• Generous vacation, holiday, and sick time leave plans.
• Onsite childcare available in Ames, Iowa.
• Life insurance and long-term disability.
• Flexible Spending Accounts and various voluntary benefits.
• Employee Assistance and Wellbeing programs.

About the Company

Ames Laboratory is a U.S. Department of Energy federally contracted National Laboratory located on the campus of Iowa State University. We are dedicated to translating foundational science through applied research to create technological innovations and address some of the most challenging issues facing our world today.