Information Technology Manager

Responsibilities

• Manage computers, printers, and telephone systems across two office locations
• Provide hands-on help desk support to staff
• Monitor network performance, including software, hardware, power, and communications
• Coordinate with the City’s Office of Technology and Innovation (OTI) for network security and connectivity
• Troubleshoot desktop software, security updates (McAfee, CrowdStrike), and network issues
• Maintain IT inventory and manage vendor relationships for Cisco switches
• Monitor and troubleshoot VoIP telephone connections
• Support MacBook and iMac devices in conjunction with the OTI Apple Support Team
• Document all facets of IT network operations and recommend configuration improvements

Requirements

• Experience in a LAN/WAN environment
• Proficiency with Microsoft Office Suite and Microsoft 365
• Knowledge of PC hardware/software and network configuration (DHCP, DNS)
• Familiarity with Windows Server
• Ability to meet specific education and experience combinations (e.g., Master's + 3 years IT experience including 18 months in a managerial capacity, or equivalent combinations)

About the Company

The Manhattan Borough President's Office is a collaborative, energetic, and innovative team serving the residents of Manhattan.